redefine STRENGTH
We're using our resources to transform health care - from the inside out.And we're educating our members and empowering our employees to help them. Promoting health and wellness in all that we do.And you're a part of it.Your vision, drive, and determination make all things possible. And we make it happen - together.
Customer Service Specialist
Portland, OR
17 openings
*Start date is 6/2/2008
Bring your customer service skills to the following role:- Provide information, education and assistance to members, providers, other insurance companies, attorneys, agents/brokers or other member representatives on recorded phone lines regarding benefits, claims and eligibility
- Serve as the primary contact between the corporation and members and providers
- Provide excellent customer service to members and providers which is critical to retaining our customers and to the overall success of the corporation
Combine your experience and knowledge with the following skill sets:- High school degree or GED
- Minimum of 1 year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact
- For Government Programs related jobs, thorough knowledge of State and Federal regulations
- 30 wpm keyboarding skills with 95 accuracy
- Computer proficiency
- Knowledge of medical terminology and coding is highly preferred
- Ability to apply mathematical concepts and calculations
- Strong oral, written and interpersonal skills and strong customer-service skills, including courteous telephone etiquette
- Ability to interpret policies and procedures and communicate effectively
- Capability to make decisions and exercise good judgment in a complex and rapidly changing environment
- Ability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures
- Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience
- Ability to work in a team environment
- Capability to exercise discretion on sensitive and confidential matters
- Ability to demonstrate initiative in researching and resolving benefit, eligibility and claims issues
- Excellent punctuation, spelling, grammar and proof-reading skills
Hard work and dedication is rewarded at Regence:
We offer a competitive salary and a generous benefits package.
For consideration, please visit our Web site at www.regence.com/careers
and Apply Online to Job #16440.
We are an equal opportunity employer dedicated to workforce diversity and a drug and smoke-free workplace. Drug Screening and Background Check is required.
www.regence.com/careers
Together we can take charge.
It is NOT ok to contact this poster with commercial interests.
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